Knowledgebase

Social Commerce: Nothing happens on checkout with Paypal or 3rd Party Vendor

Intro

  Make sure you are on the latest version of Social Commerce Go to Social Commerce in your WordPress admin menu and ensure all checks are green OR if the tab is added already, remove, ensure checks are green, and re-add it. Ensure WooCommerce is at the latest version   As of Social Commerce 1.5, […]

Solution

 

  1. Make sure you are on the latest version of Social Commerce
  2. Go to Social Commerce in your WordPress admin menu and ensure all checks are green OR if the tab is added already, remove, ensure checks are green, and re-add it.
  3. Ensure WooCommerce is at the latest version

 

As of Social Commerce 1.5, visitors will be met with a modal dialog prompting them to click to continue checkout in a new tab. This is required both by Facebook and most gateways such as Paypel, which do not allow sensitive data such as transactions to occur inside an iframe or page tab.

checkout

Clicking this link should direct the user to the payment page as long as there are no settings in the browser that prevent new browser tabs from being created.

Ensure facebook.com is an exception in any popup blocking setting in the browser, or that popup blocking is turned off. You may need to refer your customers to the following links if they contact you with questions.

See Social Commerce Intro & Requirements (Read This First!) for more details on dependencies

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